Privacy Policy

INTRODUCTION

This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information and is intended to describe for you as a user of our Services including Cohabit (and all websites and URLs controlled or operated by us) under licence from Cohabit Technologies Pty Ltd ACN 658 792 888.

By using the Websites, subscribing to our services or entering into an agreement with us in relation to the Websites, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. If you are a customer and the modification would result in a material change to either party’s rights or obligations and, for that reason, may cause you material detriment, we will give you at least 30 days’ written notice via email before the modification is to take effect and you may terminate your agreement with us during this period if you consider that the modification will cause you material detriment. For non-material changes we make that would not cause material detriment to a customer, we will give customers at least 30 days’ written notice, before the modification is to take effect, but customers may not terminate as a result of this modification during this period.

RESPECTING INFORMATION PRIVACY

We recognise the importance of protecting personal information. We do not, without your consent, collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information. In collecting and handling personal information, we are bound by the Privacy Act, including the Australian Privacy Principles (“APPs“), and applicable privacy regulations.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

We may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. If you access any of our services through a social network site or login to our Websites using your social network credentials such as Facebook, we will collect limited information provided to us by that social network site, such as user name, site ID, profile photo and email address. If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.

We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses. You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

For some services and products, we may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence and health care and concession cards.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information about you from a variety of sources including, but not limited to:

registering to use the Websites or parts of them through a Cohabit account;
logging in to use our Websites via your social networking site (“SNS“) account;
subscribing to receive alerts and filling in forms, applications (e.g. the a bylaw request), strata search, participating in promotions and competitions on the Websites or websites of our service providers;
contacting us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
posting or contributing material on our Websites;
using our services
applying for an employment opportunity with us directly, via an SNS site (eg. LinkedIn) or through your nominated referees.

We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your enquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use. More specifically, we may use personal information which we have collected to:

ensure that content from the Websites is presented in the most effective manner for you and for your computer;
provide a better or more relevant service or product to you, for instance by automatically populating forms on the Websites when you make enquiries of selected estate agents;
combine your personal information with information that we have collected from our service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our services and the services of third parties. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through our Websites;
personalise and customise your services, experience, advertising and content that you view and engage with on the Websites or the websites of our service providers and business partners
respond to or provide you with services, products, information and assistance that you request from us;
contact you to conduct surveys, research and feedback about our products, services or the Websites;
verify your identity when you register or log into our Websites via your SNS account and remind you of your password and username;
allow you to participate in interactive features of our service, when you choose to do so;
help carry out our obligations arising from any contracts entered into between you and us;
by disclosing the information to debt collection agencies to recover any amounts you owe us;
notify you about changes to our products and services; and
enhancing your security when you visit our Website. If all or part of this information is not provided, we may not be able to provide these services. If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:
consider you for the position for which you have submitted your personal information to us or any other positions that are or become available in the future;
respond to you in relation to any future application you make for an employment opportunity with us; and
contact your referees in order to collect the information you have consented to us collecting about you in order to consider you for employment opportunities with us.

USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

We may:

use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services. If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future. We may also share your information with third parties so they may contact you directly about their offers, promotions, goods or services.

Disclosure of Information Overseas

We do disclose your personal information to data processors located overseas.

SECURITY

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

CORRECTION AND ACCESS

We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us. You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

COMPLAINTS RESOLUTION

We are committed to providing our customers with a fair and responsible system for the handling of complaints.

If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of any of our businesses, please contact our Privacy Officer at privacy@cohabit.com.au so that we may resolve your concerns.

Our Privacy Officer will consider your query and endeavour to respond to you promptly. For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website.

COOKIES AND WEB BEACONS

Apple iOS App users

Our Apple iOS Apps have been tailored to meet Apple's App Tracking Transparency requirements. Unlike our other Websites, our iOS Apps do not track our iOS users for the purposes of personalised or targeted advertising. In particular, this means that our iOS Apps do not link user or device data collected from our iOS Apps with user or device data collected from third party apps, websites or offline properties for targeted advertising or advertising measurement purposes. User and device data from our iOS Apps is not shared with data brokers. Other than the iOS App-specific cookie restrictions and limitations set out in this paragraph, this Cookies and Web Beacons section below summarises how our iOS Apps and Websites obtain and use cookies.

General

We use cookies, web beacons and measurement software and tools on the Websites and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to the Websites. We may combine our cookies, information collected through the cookies and web beacons on the Websites with other information (including information collected by third parties using their own cookies and web beacons and providing our cookies and information to third parties) and use analytics services such as Firebase Analytics – to provide better or more relevant services and advertising to you on the Websites and third party websites. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

COOKIE CHOICES

If you do not want information collected through the use of cookies, web beacons or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on the Websites, or products and services not to work properly.

APPLICATIONS, WIDGETS OR LINKS TO OTHER WEBSITES

We provide links to websites outside of the Websites, as well as to third party websites. We also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google+. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to the Websites, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.